IT Asset Management — tracked and managed all hardware in the asset system; ensured devices were logged, assigned, and current
IT Procurement — ordered computers, accessories, and supplies matched to role requirements and budget
Cell Phone Management — managed plan selection, activation, and device assignment for company mobile fleet
VoIP Phone System — provisioned extensions, assigned numbers, resolved call quality and connectivity issues
Ongoing IT Support — on-site point of contact for all connectivity, device, and software issues
Building Upgrades — identified and executed infrastructure improvements based on user feedback post-launch